1. Introduction
MachLabs (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or interact with our services.
By using our website or products, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect only the information necessary to process orders, provide support, and improve our services. This may include:
2.1 Personal Information
- Name
- Email address
- Billing and shipping address
- Company name (if applicable)
- Phone number
- Payment information (processed securely through third-party providers)
2.2 Technical & Usage Data
- IP address and browser type
- Device identifiers
- Operating system and access times
- Website pages visited and actions taken
This data helps us maintain security, improve site performance, and understand product usage.
3. How we Use Your Information
We use your information to:
- Process and fulfill product orders.
- Deliver and activate software licenses.
- Provide customer and technical support.
- Communicate updates, security notices, and product information.
- Improve our website, services, and user experience.
- Comply with applicable laws and regulations.
We do not sell your personal information to any third party.
4. Data Sharing & Disclouse
We may share limited information with trusted third parties only when necessary to perform core business functions, such as:
- Payment processors (e.g., Stripe, PayPal) for secure transactions.
- Shipping providers to deliver hardware products.
- IT service providers that help us maintain website and email operations.
All third parties are contractually obligated to protect your data and use it only for the purposes we specify.
We may also disclose your information if required by law, legal process, or government request.
5. Data Storage & Security
We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration.
- All online transactions are secured via SSL encryption.
- Access to customer data is restricted to authorized MachLabs personnel.
- Sensitive payment information is never stored directly on our servers.
While no system is 100% secure, we continuously monitor and improve our security measures.
6. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Request a copy of your data in a portable format.
- Opt out of marketing communications at any time by following unsubscribe links or contacting us directly.
To exercise these rights, email support@machlabs.com.
7. Cookies & Tracking
Our website uses cookies and similar technologies to:
- Improve functionality and navigation.
- Analyze traffic and site usage.
- Remember your preferences and login state.
You can manage or disable cookies in your browser settings, but some website features may not function properly if cookies are turned off.
8. Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes described in this policy.
- Comply with legal, accounting, or regulatory obligations.
Once no longer needed, your information is securely deleted or anonymized.
9. Children’s Privacy
MachLabs products and services are intended for adults.
We do not knowingly collect personal information from children under 13 years of age. If you believe a child has provided us data, please contact us immediately and we will remove it.
10. International Data Transfers
If you access our website from outside the United States, please note that your information may be transferred to and processed in the U.S., where privacy laws may differ from your country’s laws.
We take steps to ensure data is handled securely and in compliance with applicable regulations.
11. Updates To This Policy
MachLabs reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page with a new “Last Updated” date.
Your continued use of our website or services after such updates constitutes acceptance of the changes.